Carrier Resources for Clients:
AAA
- Claims:
- Call: 1 (855) 206-8544
- Online: https://login.acg.aaa.com/login.do
- Once the user has created an online account and added their policy, they will have access to a variety of self-service options including filing an auto repair, auto glass or home repair claim.
- AUTO GLASS CLAIM: www.AAA.com/AutoGlass
- Payments:
- Online: Requires that an online account has been/can be set up by the user.
- https://login.acg.aaa.com/login.do
- If your policy number consists of only numbers (Example, 0 1234567 01), you can pay your insurance bill by clicking on Sign In and then click on Pay Bill from the list of links under Registered Policies. You will be asked to login to access this feature. Please make sure to have your bill with you for the information you’ll need.
- Policy/Customer Service:
- Call: 1 (800) 222-1134
American Integrity
- Claims:
- Call 24/7: 866-277-9871
- Email: claimsmail@aiiflorida.com
- Online: Requires that an online account has been/can be set up by the user.
- https://www.aiicfl.com/manage-claims
- Payments/Billing:
- Call: 866-968-8390, option 3
- Email: contact@aiiflorida.com
- Online: Requires that an online account has been/can be set up by the user.
- https://aiig-service.iscs.io/#/access/signin
- Payment MAILING Address:
- American Integrity Insurance
P.O. 748042
Atlanta, GA 30374-8042
(Cannot accept packages requiring signature of receipt)
- Address for OVERNIGHT PAYMENTS ONLY:
- American Integrity Insurance
Lockbox 748042
1669 Phoenix Parkway, Suite 210
Atlanta, GA 30349
Aon Edge (Private Flood)
- Claims:
- Call: (844) 640-2522
- Text: Text “Claim” to (877) 636-8572.
- User will receive a link to file a claim using their smartphone.
- Email: aonedgeclaims@us.crawco.com
- Online: https://us-fnol.claims.global/aonedge/submit
- Customer Service:
- Call: 1-888-281-0684
- Email:
EZFlood@aon.com
Bristol West
- Claims:
- Online: https://csstv-claims.farmers.com/bwcmp/s/filealoss?SO=04
- Call: 1-800-274-7865
- Claims Office Hours: M-F 8:00AM to 7:00PM (EST)
- Claims MAILING Address:
Bristol West Claims Service
PO Box 258806
Oklahoma City, OK 73125-8806
- Payments/Billing
- Online:
- Payments: https://newqa.bristolwest.com/payments
- Client Portal: https://newqa.bristolwest.com/
- Call: 1-888-888-0080 (Customer Service)
- Office Hours: M-F 8:00AM to 9:00PM (EST), Sat 8:00AM to 8:00PM (EST)
- Payment MAILING Address:
**NOT valid for clients in Arizona, California, Nevada, & Texas**
- Bristol West Insurance Group
PO Box 371329
Pittsburgh, PA 15250-7329
Cabrillo Coastal
- Claims:
- Online: https://insured.cabgen.com/claimreport/
- Call: (866) 482-5246
- Email for questions regarding claim-filing process:
- claims@harborclaims.com
- Payments/Billing:
- Online: https://insured.cabgen.com/payments/
- Call: 866-896-7233, option 8
- General Support email: wecare@cabgen.com
Citizens
- Claims:
- Call Claims Hotline: (866) 411-2742
- Online Client Portal: https://cag.citizensfla.com/cag/login?systemId=PORTAL&redirectUrl=https://www.citizensfla.com
- Requires that an online account has been set up by the user.
- Once you logged into the “myPolicy” account/online portal, navigate to the Claims tab and click the blue Report a Claim button to start your claim.
- Payments/Billing:
- Call: (866) 411-2742
- Online Client Portal & One Time Payment Option:
https://cag.citizensfla.com/cag/login?systemId=PORTAL&redirectUrl=https://www.citizensfla.com
- Pay By Mail:
- Include your payment stub with your payment, if possible.
- Write your policy number to the notes/memo section or your check.
- Checks must have the serial number, the routing number and the bank account number (MICR line) imprinted on the bottom of the check.
- Checks drawn on banks outside of the United States must have the MICR line and U.S. funds imprinted on the check.
- Citizens does not hold post-dated checks. All checks are deposited when received.
- Citizens will charge a $15 insufficient funds (NSF) fee for each check not honored by the financial institution.
- Regular Payment MAILING Address:
- Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850
- OVERNIGHT Payment Address:
- Citizens Property Insurance Corporation
Payment Processing Department
301 W Bay Street, Suite 1300
Jacksonville, FL 32202
Cypress
- Claims:
- Online Client Portal: https://www.cypressig.com/policy-portals/
- Call: 1-877-560-5224
- Email: newclaim@cypressig.com
- Customer Service:
Hours of Operation: Monday - Friday 8:00AM to 6:00PM (EST)
- Call: 1-877-560-5224
- Email #1: policyinfo@cypressig.com
- Email #2: salesadmin@cypressig.com
- Online Chat with Agent: https://www.cypressig.com/live-chat/
Edison
- Claims:
- Online Portal: Requires that an online account has been set up by the user
- https://portal.edisoninsurance.com/login?returnurl=/Consumer/Claims/Report
- Call:
- New Claims: 1 (888) 683-7971
- Status on Existing Claims: 1 (888) 683-7971, Option 1
- Water Claim Hotline (24/7): 1 (888) 683-7971
- Payments:
- Online Portal: Requires that an online account has been set up by the user
- https://portal.edisoninsurance.com/login?returnurl=/Consumer/Billing
- MAILING Address:
PO Box 733998
Dallas, TX 75373-3998
- OVERNIGHT Payment Address:
Edison Insurance Company
JPMorgan Chase (TX1-0029)
Attn: Lockbox 733998
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155
- Customer Service:
- Hours of Operation: Monday - Friday 8:00AM to 5:00PM (EST)
- Call: 1(866) 568-8922
Florida Peninsula
- Claims:
- Online Portal: Requires that an online account has been set up by the user
- https://portal.floridapeninsula.com/login?returnurl=/Consumer/Claims/Report
- Call:
- New Claims: 1(866) 549-9672
- Status on Existing Claims: 1(866) 549-9672
- Water Claim Hotline (24/7): 1(888) 332-3149
- Payments:
- Online Portal: Requires that an online account has been set up by the user
- https://portal.floridapeninsula.com/login?returnurl=/Consumer/Billing
- MAILING Address:
PO Box 733996
Dallas, TX 75373-3996
- OVERNIGHT Payment Address:
Florida Peninsula Insurance Company
JPMorgan Chase (TX1-0029)
Attn: Lockbox 733996
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155
- Customer Service:
- Hours of Operation: Monday - Friday 8:00AM to 5:00PM (EST)
- Call: 1(877) 229-2244
Foremost
- Claims:
- File Claim Online: Requires Policy Number & detailed account information
- https://claims.foremost.com/cmp/s/filealoss?SO=03
- Online Portal/Check Claim Status: Requires that an online account has been set up by the user
- https://claims.foremost.com/cmp/s/login/?SO=03
- Call: 1(800) 527-3907
- Payments:
- Online Portal: Requires that an online account has been set up by the user
- https://www.myforemostaccount.com/fmcss/login?ref=po
- Call: 1(800) 532-4221
- Monday – Friday 8AM to 8PM EST
Automated Phone System: 24/7 - MAILING Address:
Foremost Insurance Group
P.O. Box 0915
Carol Stream, IL 60132-0915
- OVERNIGHT Payment Address:
P.O. Box 915 - Foremost
c/o Deluxe
5450 N. Cumberland Ave
Chicago, IL 60656
- Customer/Policy Services:
- Online Portal: Requires that an online account has been set up by the user
- https://www.myforemostaccount.com/fmcss/login
- Call: 1(800) 237-2060
- Monday – Friday 8AM to 10PM EST
and Saturday, 9 AM to 5 PM ET
Monarch
- Claims:
- File Online: Requires Policy Number & detailed account information
- https://monarch.live.ptsinsured.com/quickClaim/qClaimPolicyLookup.cfm
- Call: 1 (800) 293-2532
- Office Hours: Monday - Friday 8:00AM to 5:00PM (EST)
- Payments:
- Online Payment Portal: Requires Policy Number & detailed account information
- https://www.myforemostaccount.com/fmcss/login?ref=po
- Online Flood Payment Portal: Requires Policy Number & detailed account information
- https://mnic.mypolicy.odysseynext.com/
- MAILING Address:
Monarch National Ins Co.
PO BOX 15138
Worcester, MA 01615
- OVERNIGHT Payment Address:
1441 Maclay Commerce Drive, Suite 101
Tallahassee, FL 32312
- Customer/Policy Services:
- Call: 1 (800) 293-2532
- Office Hours: Monday - Friday 8:00AM to 5:00PM (EST)
National General
- Claims:
- File Online: Requires Policy Number & detailed account information
- https://claims.nationalgeneral.com/report
- This page also gives an option to chat online with an agent if available.
- Email (New or Existing Claims): claims@ngic.com
- Call: 1 (800) 468-3466
- Payments:
- Online Payment Portal: Requires Policy Number & detailed account information
- https://nationalgeneral.com/ - Choose “Quick Pay” Option at top of web page
- Customer/Policy Services:
- Call: 1 (888) 293-5108
- Email: service@ngic.com
Neptune Flood
- Claims:
- File Online via “Chatbot” feature: Requires Policy Number & detailed account information
- https://neptuneflood.com/ - Click Blue “Chat” Bubble at Bottom Left of Screen
- Email: support@neptuneflood.com or Neptune@pibadjusters.com
- Call 24/7: 1 (727) 202-4815
- Payments:
- Online Payment Portal: Requires Policy Number & detailed account information
- https://psdn-ui.neptuneflood.com/#/policyholder/generate
- USPS MAILING Address:
Neptune Flood Incorporated
PO Box 735653
Chicago, IL 60673-5653
- FedEx/UPS/DHL Payment Address:
JPMorgan Chase
Attn: Neptune Flood Incorporated 735653
131 S Dearborn St, Floor 6
Chicago, IL 60603
- Customer/Policy Services:
- Online “Chatbot” feature: Requires Policy Number & detailed account information
- https://neptuneflood.com/ - Click Blue “Chat” Bubble at Bottom Left of Screen
- Call: 1 (727) 202-4815
- Email: support@neptuneflood.com
Progressive
- Claims:
- File Online: Requires Policy Number & detailed account information
- https://www.progressive.com/claims/
- Email (New or Existing Claims): claims@ngic.com
- Call: 1 (800) 468-3466
- Payments:
- Online Payment Portal: Requires Policy Number & detailed account information
- https://account.apps.progressive.com/access/ez-payment/policy-info
- Call: 1(800) 776-4737
- Customer/Auto Policy Services:
- Online Portal: Requires that an online account has been set up by the user
- https://account.apps.progressive.com/access/login?cntgrp=A&fd=accountHome
- Call: 1 (888) 671-4405
- Email: https://www.progressive.com/contact-us/
- Select “Send Email” Option from Menu
Security First
- Claims:
- File Online: Requires that an online account has been set up by the user
- https://my.securityfirstflorida.com/#/sfi-prod/login
- Online Live Chat: https://www.securityfirstflorida.com/
- Select Orange “Chat” Option at Bottom Right of Webpage
- Call 24/7: 1 (877) 333-9992
- Payments:
- Online Portal: Requires that an online account has been set up by the user
- https://my.securityfirstflorida.com/#/sfi-prod/login
- Online “Express Pay” Portal: Requires Policy Number & detailed account information
- https://pay.securityfirstmanagers.com/find-your-bill?ins=SFI
- Call: 1(877) 333-9992
- Office Hours: M-F 8:00am-7:00pm EST, Sat 8:00am-4:30pm EST
- MAILING Address:
Security First Insurance Company
PO Box 628336
Orlando, FL 32862-8336
- FedEx/UPS OVERNIGHT Payment Address:
Security First Insurance Company
Lockbox 628336
7699 Golf Channel Drive
Orlando, FL 32819
- Customer/Policy Services:
- Online Portal: Requires that an online account has been set up by the user
- https://my.securityfirstflorida.com/#/sfi-prod/login
- Call or Text: 1 (877) 333-9992
- Office Hours: M-F 8:00am-7:00pm EST, Sat 8:00am-4:30pm EST
- Email: https://www.securityfirstflorida.com/contact-us-0
- Select “Send Email” Option from Menu
Slide
- Claims:
- File Online: Requires Policy Number & detailed account information
- https://slide.liberate.claims/fnol-prod
- Email: claims@slideinsurance.com
- Call: 1 (866) 230-3758
- Payments:
- Online Payment Portal: Requires Policy Number & detailed account information
- https://www.slideinsurance.com/payments
- Call: 1 (800) 748-2030
- MAILING Address:
PO Box 15012 Worcester,
MA 01615
- Overnight Address:
370 Main Street, Suite 880
Worcester, MA 01608
- Customer/Policy Services:
- Online Portal: Requires that an online account has been/can be set up by the user
- https://policyholder.slideinsurance.com/
- Call: 1 (800) 748-2030
- Email: policyservices@slideinsurance.com
Sagesure
- Claims:
- File Online: Requires that an online account has been/can be set up by the user
- https://sagesure.com/claims/
- Call: 1 (866) 311-7243
- Payments:
- Online Payment Portal: Requires Policy Number & detailed account information
- https://my.sagesure.com/payment/
- Call: 1 (800) 481-0661
- Office Hours: M-F 8:00am-9:00pm EST, Sat 10:00am-3:00pm EST
- MAILING Address:
SageSure Insurance Managers
P.O.Box 896671
Charlotte, NC 28289-6671
- OVERNIGHT Payment Address:
BB&T
Attn: Lockbox # - 896671
5130 Parkway Plaza Blvd
Charlotte, NC 28217-1964
- Customer/Policy Services:
- Online Portal: Requires that an online account has been/can be set up by the user
- https://my.sagesure.com/
- Call: 1 (877) 304-4785 OR 1 (800) 481-0661
- Office Hours: M-F 8:00am-9:00pm EST, Sat 10:00am-3:00pm EST
Universal North America
Business hours:
8:30 a.m. - 9:00 p.m. Eastern
- Claims:
- Call: (866) 999-0898
- Email (for previously reported claims ONLY): claims@uihna.com
- Online: https://www.uihna.com/en-US/Consumer-Information/Report-a-Claim/
- Flood Endorsement (Florida only)
- Call: 866-458-4262
- Email: underwriting@uihna.com
- Personal Lines Policies
- Call: 866-458-4262
- Email: underwriting@uihna.com
VYRD
- Claims:
- Call: (844) 217-6993
- Email: claims@vyrd.co
- (.co is correct NOT .com)
- Online/Customer Portal: https://app.vyrd.co/claim/login
- Must have registered/opened an ONLINE ACCOUNT on website to use this option.
- Flood Claims: (833) 873-5663
- Billing/Payments & General Customer Service:
- Call: (888) 806-VYRD (8973)
- Email: info@vyrd.co
- (.co is correct NOT .com)
- Physical Address:
- VYRD Insurance Company
PO Box 105603
PMB 90402
Atlanta, GA 30348-5603