Insurance Coverage

Carrier Resources for Clients:

AAA

Claims:

Call: 1 (855) 206-8544

Online: https://login.acg.aaa.com/login.do

Once the user has created an online account and added their policy, they will have access to a variety of self-service options including filing an auto repair, auto glass or home repair claim.
AUTO GLASS CLAIM: www.AAA.com/AutoGlass

Payments:

Online: Requires that an online account has been/can be set up by the user.

https://login.acg.aaa.com/login.do
If your policy number consists of only numbers (Example, 0 1234567 01), you can pay your insurance bill by clicking on Sign In and then click on Pay Bill from the list of links under Registered Policies. You will be asked to login to access this feature. Please make sure to have your bill with you for the information you’ll need.

Policy/Customer Service:

Call: 1 (800) 222-1134

American Integrity

Claims:

Call 24/7: 866-277-9871

Email: claimsmail@aiiflorida.com

Online: Requires that an online account has been/can be set up by the user.

https://www.aiicfl.com/manage-claims

Payments/Billing:

Call: 866-968-8390, option 3
Email: contact@aiiflorida.com
Online: Requires that an online account has been/can be set up by the user.
https://aiig-service.iscs.io/#/access/signin
Payment MAILING Address: American Integrity Insurance P.O. 748042 Atlanta, GA 30374-8042 (Cannot accept packages requiring signature of receipt)
Address for OVERNIGHT PAYMENTS ONLY: American Integrity Insurance Lockbox 748042 1669 Phoenix Parkway, Suite 210 Atlanta, GA 30349

Aon Edge (Private Flood)

Claims:

Call: (844) 640-2522

Text: Text “Claim” to (877) 636-8572.

User will receive a link to file a claim using their smartphone.

Email: aonedgeclaims@us.crawco.com

Online: https://us-fnol.claims.global/aonedge/submit

Customer Service:

Call: 1-888-281-0684
Email: EZFlood@aon.com

Bristol West

Claims:

Online: https://csstv-claims.farmers.com/bwcmp/s/filealoss?SO=04

Call: 1-800-274-7865

Claims Office Hours: M-F 8:00AM to 7:00PM (EST)

Claims MAILING Address: Bristol West Claims Service PO Box 258806 Oklahoma City, OK 73125-8806

Payments/Billing

Online:

Payments: https://newqa.bristolwest.com/payments
Client Portal: https://newqa.bristolwest.com/

Call: 1-888-888-0080 (Customer Service)

Office Hours: M-F 8:00AM to 9:00PM (EST), Sat 8:00AM to 8:00PM (EST)

Payment MAILING Address:

**NOT valid for clients in Arizona, California, Nevada, & Texas**
Bristol West Insurance Group PO Box 371329 Pittsburgh, PA 15250-7329

Cabrillo Coastal

Claims:

Online: https://insured.cabgen.com/claimreport/

Call: (866) 482-5246

Email for questions regarding claim-filing process:

claims@harborclaims.com

Payments/Billing:

Online: https://insured.cabgen.com/payments/
Call: 866-896-7233, option 8
General Support email: wecare@cabgen.com

Citizens

Claims:

Call Claims Hotline: (866) 411-2742

Online Client Portal: https://cag.citizensfla.com/cag/login?systemId=PORTAL&redirectUrl=https://www.citizensfla.com

Requires that an online account has been set up by the user.
Once you logged into the “myPolicy” account/online portal, navigate to the Claims tab and click the blue Report a Claim button to start your claim.

Payments/Billing:

Call: (866) 411-2742

Online Client Portal & One Time Payment Option:

https://cag.citizensfla.com/cag/login?systemId=PORTAL&redirectUrl=https://www.citizensfla.com

Pay By Mail:

Include your payment stub with your payment, if possible.
Write your policy number to the notes/memo section or your check.
Checks must have the serial number, the routing number and the bank account number (MICR line) imprinted on the bottom of the check.
Checks drawn on banks outside of the United States must have the MICR line and U.S. funds imprinted on the check.
Citizens does not hold post-dated checks. All checks are deposited when received.
Citizens will charge a $15 insufficient funds (NSF) fee for each check not honored by the financial institution.

Regular Payment MAILING Address:

Citizens Property Insurance Corporation

P.O. Box 17850 Jacksonville, FL 32245-7850

OVERNIGHT Payment Address:

Citizens Property Insurance Corporation

Payment Processing Department 301 W Bay Street, Suite 1300 Jacksonville, FL 32202

Cypress

Claims:

Online Client Portal: https://www.cypressig.com/policy-portals/

Call: 1-877-560-5224

Email: newclaim@cypressig.com

Customer Service:

Hours of Operation: Monday - Friday 8:00AM to 6:00PM (EST)
Call: 1-877-560-5224
Email #1: policyinfo@cypressig.com
Email #2: salesadmin@cypressig.com
Online Chat with Agent: https://www.cypressig.com/live-chat/

Edison

Claims:

Online Portal: Requires that an online account has been set up by the user

https://portal.edisoninsurance.com/login?returnurl=/Consumer/Claims/Report

Call:

New Claims: 1 (888) 683-7971
Status on Existing Claims: 1 (888) 683-7971, Option 1
Water Claim Hotline (24/7): 1 (888) 683-7971

Payments:

Online Portal: Requires that an online account has been set up by the user

https://portal.edisoninsurance.com/login?returnurl=/Consumer/Billing

MAILING Address:

PO Box 733998 Dallas, TX 75373-3998

OVERNIGHT Payment Address:

Edison Insurance Company JPMorgan Chase (TX1-0029)
Attn: Lockbox 733998 14800 Frye Road, 2nd Floor Ft Worth, TX 76155

Customer Service:

Hours of Operation: Monday - Friday 8:00AM to 5:00PM (EST)
Call: 1 (866) 568-8922

Florida Peninsula

Claims:

Online Portal: Requires that an online account has been set up by the user

https://portal.floridapeninsula.com/login?returnurl=/Consumer/Claims/Report

Call:

New Claims: 1(866) 549-9672
Status on Existing Claims: 1(866) 549-9672
Water Claim Hotline (24/7): 1(888) 332-3149

Payments:

Online Portal: Requires that an online account has been set up by the user
https://portal.floridapeninsula.com/login?returnurl=/Consumer/Billing

MAILING Address:

PO Box 733996 Dallas, TX 75373-3996

OVERNIGHT Payment Address:

Florida Peninsula Insurance Company JPMorgan Chase (TX1-0029)
Attn: Lockbox 733996 14800 Frye Road, 2nd Floor Ft Worth, TX 76155

Customer Service:

Hours of Operation: Monday - Friday 8:00AM to 5:00PM (EST)

Call: 1 (877) 229-2244

Foremost

Claims:

File Claim Online: Requires Policy Number & detailed account information

https://claims.foremost.com/cmp/s/filealoss?SO=03

Online Portal/Check Claim Status: Requires that an online account has been set up by the user

https://claims.foremost.com/cmp/s/login/?SO=03

Call: 1(800) 527-3907

Payments:

Online Portal: Requires that an online account has been set up by the user

https://www.myforemostaccount.com/fmcss/login?ref=po

Call: 1(800) 532-4221

Monday – Friday 8AM to 8PM EST
Automated Phone System: 24/7

MAILING Address:

Foremost Insurance Group P.O. Box 0915 Carol Stream, IL 60132-0915

OVERNIGHT Payment Address:

P.O. Box 915 - Foremost c/o Deluxe 5450 N. Cumberland Ave Chicago, IL 60656

Customer/Policy Services:

Online Portal: Requires that an online account has been set up by the user

https://www.myforemostaccount.com/fmcss/login

Call: 1(800) 237-2060

Monday – Friday 8AM to 10PM EST and Saturday, 9 AM to 5 PM ET

Monarch

Claims:

File Online: Requires Policy Number & detailed account information

https://monarch.live.ptsinsured.com/quickClaim/qClaimPolicyLookup.cfm

Call: 1 (800) 293-2532

Office Hours: Monday - Friday 8:00AM to 5:00PM (EST)

Payments:

Online Payment Portal: Requires Policy Number & detailed account information

https://www.myforemostaccount.com/fmcss/login?ref=po

Online Flood Payment Portal: Requires Policy Number & detailed account information

https://mnic.mypolicy.odysseynext.com/

MAILING Address:

Monarch National Ins Co. PO BOX 15138 Worcester, MA 01615

OVERNIGHT Payment Address:

1441 Maclay Commerce Drive, Suite 101 Tallahassee, FL 32312

Customer/Policy Services:

Call: 1 (800) 293-2532
Office Hours: Monday - Friday 8:00AM to 5:00PM (EST)

National General

Claims:

File Online: Requires Policy Number & detailed account information

https://claims.nationalgeneral.com/report (This page also gives an option to chat online with an agent if available.)

Email (New or Existing Claims): claims@ngic.com

Call: 1 (800) 468-3466

Payments:

Online Payment Portal: Requires Policy Number & detailed account information

https://nationalgeneral.com/ - Choose “Quick Pay” Option at top of web page

Customer/Policy Services:

Call: 1 (888) 293-5108
Email: service@ngic.com

Neptune Flood

Claims:

File Online via “Chatbot” feature: Requires Policy Number & detailed account information

https://neptuneflood.com/ - Click Blue “Chat” Bubble at Bottom Left of Screen

Email: support@neptuneflood.com or Neptune@pibadjusters.com

Call 24/7: 1 (727) 202-4815

Payments:

Online Payment Portal: Requires Policy Number & detailed account information

https://psdn-ui.neptuneflood.com/#/policyholder/generate

USPS MAILING Address:

Neptune Flood Incorporated

PO Box 735653 Chicago, IL 60673-5653

FedEx/UPS/DHL Payment Address:

JPMorgan Chase

Attn: Neptune Flood Incorporated 735653 131 S Dearborn St, Floor 6 Chicago, IL 60603

Customer/Policy Services:

Online “Chatbot” feature: Requires Policy Number & detailed account information

https://neptuneflood.com/ - Click Blue “Chat” Bubble at Bottom Left of Screen

Call: 1 (727) 202-4815

Email: support@neptuneflood.com

Progressive

Claims:

File Online: Requires Policy Number & detailed account information

https://www.progressive.com/claims/

Email (New or Existing Claims): claims@ngic.com

Call: 1 (800) 468-3466

Payments:

Online Payment Portal: Requires Policy Number & detailed account information

https://account.apps.progressive.com/access/ez-payment/policy-info

Call: 1(800) 776-4737

Customer/Auto Policy Services:

Online Portal: Requires that an online account has been set up by the user

https://account.apps.progressive.com/access/login?cntgrp=A&fd=accountHome

Call: 1 (888) 671-4405

Email: https://www.progressive.com/contact-us/

Select “Send Email” Option from Menu

Security First

Claims:

File Online: Requires that an online account has been set up by the user

https://my.securityfirstflorida.com/#/sfi-prod/login

Online Live Chat: https://www.securityfirstflorida.com/

Select Orange “Chat” Option at Bottom Right of Webpage

Call 24/7: 1 (877) 333-9992

Payments:

Online Portal: Requires that an online account has been set up by the user

https://my.securityfirstflorida.com/#/sfi-prod/login

Online “Express Pay” Portal: Requires Policy Number & detailed account information

https://pay.securityfirstmanagers.com/find-your-bill?ins=SFI

Call: 1(877) 333-9992

Office Hours: M-F 8:00am-7:00pm EST, Sat 8:00am-4:30pm EST

MAILING Address:

Security First Insurance Company

PO Box 628336 Orlando, FL 32862-8336

FedEx/UPS OVERNIGHT Payment Address:

Security First Insurance Company

Lockbox 628336 7699 Golf Channel Drive Orlando, FL 32819

Customer/Policy Services:

Online Portal: Requires that an online account has been set up by the user

https://my.securityfirstflorida.com/#/sfi-prod/login

Call or Text: 1 (877) 333-9992

Office Hours: M-F 8:00am-7:00pm EST, Sat 8:00am-4:30pm EST

Email: https://www.securityfirstflorida.com/contact-us-0

Select “Send Email” Option from Menu

Slide

Claims:

File Online: Requires Policy Number & detailed account information

https://slide.liberate.claims/fnol-prod

Email: claims@slideinsurance.com

Call: 1 (866) 230-3758

Payments:

Online Payment Portal: Requires Policy Number & detailed account information

https://www.slideinsurance.com/payments

Call: 1 (800) 748-2030

MAILING Address:

PO Box 15012 Worcester, MA 01615

Overnight Address:

370 Main Street, Suite 880 Worcester, MA 01608

Customer/Policy Services:

Online Portal: Requires that an online account has been/can be set up by the user

https://policyholder.slideinsurance.com/

Call: 1 (800) 748-2030

Email: policyservices@slideinsurance.com

Sagesure

Claims:

File Online: Requires that an online account has been/can be set up by the user

https://sagesure.com/claims/

Call: 1 (866) 311-7243

Payments:

Online Payment Portal: Requires Policy Number & detailed account information

https://my.sagesure.com/payment/

Call: 1 (800) 481-0661

Office Hours: M-F 8:00am-9:00pm EST, Sat 10:00am-3:00pm EST

MAILING Address:

SageSure Insurance Managers P.O.Box 896671 Charlotte, NC 28289-6671

OVERNIGHT Payment Address:

BB&T

Attn: Lockbox # - 896671

5130 Parkway Plaza Blvd Charlotte, NC 28217-1964

Customer/Policy Services:

Online Portal: Requires that an online account has been/can be set up by the user

https://my.sagesure.com/

Call: 1 (877) 304-4785 OR 1 (800) 481-0661

Office Hours: M-F 8:00am-9:00pm EST, Sat 10:00am-3:00pm EST

Universal North America

Business hours:

8:30 a.m. - 9:00 p.m. Eastern

Claims:

Call: (866) 999-0898
Email (for previously reported claims ONLY): claims@uihna.com
Online: https://www.uihna.com/en-US/Consumer-Information/Report-a-Claim/

Flood Endorsement (Florida only)

Call: 866-458-4262
Email: underwriting@uihna.com

Personal Lines Policies

Call: 866-458-4262
Email: underwriting@uihna.com

VYRD

Claims:

Call: (844) 217-6993

Email: claims@vyrd.co

(.co is correct NOT .com)

Online/Customer Portal: https://app.vyrd.co/claim/login

Must have registered/opened an ONLINE ACCOUNT on website to use this option.

Flood Claims: (833) 873-5663

Billing/Payments & General Customer Service:

Call: (888) 806-VYRD (8973)
Email: info@vyrd.co (.co is correct NOT .com)

Physical Address:

VYRD Insurance Company

PO Box 105603 PMB 90402 Atlanta, GA 30348-5603